Frequently Asked Questions
Clear answers about independent travel assistance, airline rules, hotel booking, vacation package pricing, fees, privacy, and contact options.
FAQ
Common Questions
Are you affiliated with any airline or hotel?
No. We are an independent travel assistance service and are not affiliated with any airline or hotel.
How do I change or cancel my airline ticket?
Call us with your booking details. We review supplier rules, available options, fare differences, penalties, and agency fees before any approved change.
Do you charge service fees? How much?
A service fee may apply depending on the service requested. Any fee is disclosed before payment.
What payment methods do you accept?
Accepted payment methods depend on the booking type and supplier process. We confirm options during the call.
How quickly can you rebook a flight?
Timing depends on airline inventory, fare rules, payment authorization, and how quickly the airline processes the change.
Can you help with a missed connection?
We can review rebooking options and help identify available next steps, subject to airline rules.
What is your hotel cancellation policy?
Hotel cancellation terms vary by property and rate type. We explain supplier terms before booking where available.
Do vacation packages include travel insurance?
Travel insurance is not automatically included. We can provide guidance on available insurance options.
Can I modify a vacation package after booking?
Changes depend on airline and hotel supplier rules, inventory, and potential fees.
How do I contact you after hours?
Submit the contact form or email us. Phone support follows the hours listed in the site footer and contact page.
Are your prices guaranteed?
No. Prices shown are estimates until final supplier availability, taxes, fees, and service charges are confirmed.
What information do I need to have ready when I call?
Have traveler names, dates, confirmation numbers if applicable, airports, hotel city, and preferred contact information ready.
Do you handle group travel bookings?
We can review group travel requests and available options based on destination, dates, traveler count, and supplier rules.
Can you help with international hotels?
This site focuses on US hotel booking, but you may contact us to ask about other hotel requests.
How do I get a refund for a cancelled flight?
Refund eligibility depends on airline rules and ticket terms. We can help review the rules and follow up through available channels.